Cancel & Change Order Policy
We understand that sometimes you may need to make changes after placing an order. At ScoobyTshirtShop.com, we strive to accommodate your requests as much as possible. However, since our products are made-to-order, please review our policy below:
🕒 Cancellation & Change Window
You have 12 hours from the time of purchase to cancel or modify your order.
After this window, your order will be processed by our fulfillment team and we will be unable to make changes or cancel the order.
🔁 What Can Be Changed?
Within the 12-hour window, you can:
- Cancel the order
- Change product size or color
- Update shipping address
- Modify item quantity or design (if personalized)
Please contact us immediately at [email protected] with your order number and details of the requested change.
❗ Important Notes:
- Custom or personalized items cannot be returned once fulfilled.
- We are not responsible for incorrect information provided after the 12-hour window.
- Orders placed during promotional periods or sales may not be eligible for cancellation.
📩 Need Help?
If you’re unsure about your order or need help making changes, feel free to contact our support team. We’re here to help!
Email: [email protected]
Business Hours: Monday – Friday, 9 AM – 6 PM (PST)