Frequently Asked Questions (FAQs) – ScoobyTshirtShop.Com

1. What kind of products do you sell?

We offer a wide variety of custom-made apparel, with a focus on high-quality t-shirts. Each product is made-to-order, allowing you to choose from unique designs or create your own. We also offer hoodies, mugs, and other accessories.

2. How do I place an order?

Placing an order is simple:

Browse through our products and select your desired item.
Choose the size, color, and quantity.
Click “Add to Cart” and proceed to checkout.
Enter your shipping details and payment information to complete your order.

3. Can I customize my shirt?

Yes, absolutely! We offer the option to upload your own design or personalize existing designs with custom text. Use our easy-to-use design tool to create something unique for you.

4. What payment methods do you accept?

We accept the following payment methods:

Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Payments are securely processed, and we do not store your payment details.

5. Can I modify or cancel my order?

Once your order is placed, we begin production to ensure timely processing. As our products are made-to-order, we cannot modify or cancel orders after they are confirmed. Please double-check your order details before completing the purchase.

6. How long does it take to process and ship my order?

Processing time: 3-5 business days for printing and production.
Shipping time:
- Domestic (USA): 5-7 business days
- International: 10-21 business days

Shipping times may vary depending on factors such as location and carrier delays.

7. How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

8. What should I do if my item is damaged or incorrect?

If your item is damaged or incorrect, please contact us within 7 days of receiving your order. Provide your order number and clear images of the damaged or incorrect item, and we will assist you with a replacement or refund.

9. Do you accept returns?

Due to the custom nature of our products, we do not accept returns for items purchased incorrectly or for buyer’s remorse. However, if the product is defective, incorrect, or damaged, we will offer a full refund or replacement. For more details, please refer to our Refund & Return Policy.

10. Do you offer gift cards?

Yes! We offer gift cards in various amounts that can be used to purchase any product from our store. Gift cards can be purchased directly on our website.

11. Do you ship internationally?

Yes, we ship worldwide! International shipping costs and delivery times vary based on your location. Shipping rates will be calculated during checkout.

12. Is it safe to shop on your website?

Absolutely! We use SSL encryption to protect your personal and payment information. Our payment gateways are secure and compliant with PCI standards, ensuring your data is safe.

13. How do I contact customer support?

If you have any questions or need assistance, feel free to contact us via:

Email: [email protected]
Phone: (774) 228-5945
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

14. How do I know what size to order?

We provide a sizing chart on each product page to help you find the perfect fit. Please refer to the chart before making your selection. If you’re unsure, we recommend choosing the next size up for a comfortable fit.